RETURN & REFUND POLICY

We want you to be completely satisfied with your SALTA purchase.

Returns

We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Due to the nature of consumable health products, we are unable to accept returns on opened items unless the product is faulty or damaged.

How to Request a Return

Email us at enquiries@drinksalta.com.au with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.

Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us at enquiries@drinksalta.com.au within 7 days of delivery with photos and your order number. We'll arrange a replacement or full refund at no cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Promotional and Discounted Orders

Orders placed using a discount code, promotional pricing, or with a complimentary gift attached aren't eligible for a change-of-mind return or exchange. This doesn't affect your rights under the Australian Consumer Law if something's faulty or not as described.

Your Rights Under the Australian Consumer Law

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL, including that they are of acceptable quality and fit for purpose. You are entitled to a replacement or refund for a major failure.